Poof Support
Questions, billing changes, account access, or anything that isn't working — email us and a real person will get back to you.
Email support
support@poofai.comThis inbox is monitored Monday through Friday. We respond to every message within 2 business days, and usually sooner.
No account or login is required to contact us. Including your account email and a short description of the problem helps us resolve it on the first reply.
Who you're dealing with
Poof is a product of Semple Labs LLC, a United States limited liability company. Support, billing, and privacy requests for Poof are all handled by Semple Labs LLC at support@poofai.com.
See our Privacy Policy and Terms of Service for the full legal terms that govern the Service.
Other ways to reach us
Contact form
Prefer a form? Send us a message and we will reply to the email you provide.
Open the form →Book a call
Walk through Poof with us, or talk through a migration from your current books.
Pick a time →Common support questions
How do I get help with my Poof account?
Email support@poofai.com from any device — no login required. Include your account email and a short description of what you are seeing, and we will reply within 2 business days.
I cannot sign in to my account. What should I do?
Use the "Forgot password" link on the sign-in page at app.poofai.com/login to reset your password. If you no longer have access to the email address on the account, email support@poofai.com and we will verify your identity and help you regain access.
How do I change or cancel my subscription?
Email support@poofai.com with the change you want and we will take care of it. There are no cancellation fees and no long-term contract.
How do I delete my account and my data?
Email support@poofai.com and request account deletion. We support full data removal on request for GDPR and CCPA compliance, and we will confirm by email once the deletion is complete.
Is my bank connection secure?
Yes. Poof connects to your bank through Plaid using read-only access, so Poof can read transactions but cannot move money or change your accounts. Your banking credentials are handled by Plaid and are never stored by Poof. All data is encrypted in transit via HTTPS/TLS.
How do I report a security issue?
Email support@poofai.com with "Security" in the subject line. We review security reports ahead of general support requests.
Do you help with moving my books over from QuickBooks or Xero?
Yes. Poof Managed for Trades includes a one-time onboarding that covers historical cleanup and migration from QuickBooks Online or Xero. Email support@poofai.com or book a call to talk through what moving your books would involve.
Still stuck? Email support@poofai.com and we'll take it from there.